FAQ's

Q: How do I look after my mat? 

A: Easy! Jauda mats are machine washable using a mild detergent, lay flat to dry in the shade. For transport and storage, Jauda suggests rolling the mat and not folding it —this keeps it flat on your reformer machine and avoids wear and tear along the folds.  When your mat arrives, it will be folded, but with a little patience, it will flatten out beautifully for your practice. Please see Care instructions. 

 

Q: How many sizes do you have?

A: Jauda Store has two sizes. Both in length and thickness. To avoid returns, consider measuring from the base of the shoulder pad to the base of the carriage of your reformer machine before selecting the right mat.

Our 1mm thick mats should fit most machines where as our 4mm mats are for longer carriage machines. Please read the details section under your selected product to find our mat measurements. 

 

Q: What shipping methods do you offer?

A: We are currently shipping with Australia Post including tracking. Please see Shipping & Returns .

 

Q: Where do you ship?

A: We are currently shipping within Australia. If you are from outside of Australia, please contact us on info@jaudamats.com 

 

Q: Can I change or cancel my order

A:  Absolutely. If you wish to change your order, please contact us on info@jaudamats.com to arrange. If you wish to cancel your order please ensure that the item is returned in its original condition and within 30 days as per our Shipping & Returns 

 

Q: When I can I expect my refund

A: Jauda will refund you within 5-7 business days

 

Q: I have another question.

A: No worries! Please email us on info@jaudamats.com and we will come back to you

 

Warm regards,