Shipping & Returns

SHIPPING: 

Your order will be sent from our warehouse in Brisbane, Queensland within 24 hours of purchase!

For the state of Queensland your parcel will arrive between 2-4 business days and all other states your parcel will arrive 3-6 business days from shipment and as per Australia post.

Once your order has been shipped you will receive your tracking number via email. 

Unfortunately, Jauda cannot be held responsible for shipping delays caused by Australia post. If you do not receive your order in a timely manner, please make contact with us and we will work with you to rectify the delay.  

RETURNS & REFUNDS:

At Jauda we have made every effort to manufacture quality products; if you are not happy for any reason, please contact us at info@jaudamats.com to discuss an exchange, refund or credit. We will aim to respond within 24-48 hours, on business days.

If you are not completely satisfied with your product, we will happily refund you the full amount for any item purchased within the last 30 days. Any item returned must be in its original package and unused with postage at your own cost.

Sale items are not refundable.

Thanking you